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Customer Support
  • Toll Free: 866-294-4599 ext. 112
  • Phone: 337-216-4599 ext. 112
  • Fax: 425-740-8506
  • Email Customer Support
  • Monday - Friday
  • 9:00am - 5:00pm Central Time
Technical Support

If you are having problems logging into your account or viewing some of the pages, please read our Frequently Asked Questions.

  • Toll Free: 866-294-4599 ext. 111
  • 24 hours a day, 7 days a week

Please note that we perform regularly scheduled maintenance on our servers from 9:00 PM to 11:00 PM Central time every Sunday night.

  • Note About Advertising

    • We do not have any sponsorship/commercial support or product advertising associated with our educational activities. If you see links, pop up ads, or other advertisements once you open our courseware, then the problem is associated with malware on your computer.

    • We do not endorse any specific product in our courseware. Our content is based on medical science, accepted standards of care, and best practice guidelines.

Mailing Address
  • Apex Innovations, LLC
  • 3909-K Ambassador Caffery Parkway
  • Lafayette, LA 70503

Frequently Asked Questions

Technical Questions

Products

  • How much time will it take to complete the program?

    As with any education program, an individual will complete lessons at varying rates. Course time varies based on individual skill level, content complexity, and continuing education time requirements. Once the lesson is completed, a timed test is offered for each level with 30-60 minutes to complete each test.

  • How do I navigate through the program?

    Any level can be accessed by selecting your desired course at the top of the page. You can navigate within each level via the sub-menu on the left-side of the screen or you can use the "previous" and "next" buttons at the top of each page. The Apex courseware is filled with Intelligent Interactivity® to improve user experience and enhance learning. New functionality includes the ability to search within the program for a specific term and an icon bar conveniently located on the left side of the page. The icon bar includes key questions to improve your knowledge, additional information on items of added interest, revision history for content updates, and related links for your reference. Also are functions to support and enhance your experience including a bookmark for your favorite pages, Apex Community icon to share information, a comment icon to send us your valued feedback, a drawing tool to highlight or circle important content on each page, and a configuration icon where you can choose to automatically close the sub-menus. Once you login, you can see detailed instructions by viewing the User Guide.

  • How can I tell if my computer will work with the program?

    One of the most important requirements is to have high-speed internet access. While the program may function over a low-bandwidth connection such as dial-up, your experience may not prove satisfactory. You will also need the latest Flash Player (version 11.0 or above) to view all of our high-intensity graphics. If you are unsure of which Flash version you are running, go to the My Curriculum page and click on "Tech Support Info" in the menu. This will tell you which version of Flash you are currently using. If needed, download the latest Player, free of charge, at www.adobe.com.

  • I have purchased a license and have a license key. How do I access the program?

    You'll need to create a new account on our site and enter the license key in order to unlock the courseware. If you already have an account on our site, login as usual and then click on "Register License Key" in the menu of the My Curriculum page. If you have any difficulties accessing the program, please call our customer support center for technical support 24/7, toll free at 866-294-4599 x111.

  • Do I need to access the program from the same computer each visit?

    Because our courseware is web-based, once you create an account you may log on from any computer, anywhere in the world. Be sure that the computer you are using meets our suggested minimum requirements.

  • Does the program work with my hospital's learning management system to track my education?

    Yes, our courseware was designed to communicate your activities and testing information with any LMS. Our courses are SCORM compliant.

  • I didn't get a passing score. Can I re-take the test?

    Testing may only be repeated 3 times, excluding EHAC and NIHSS, for each course. With the exception of EHAC and NIHSS, all testing is timed and user participation requires a score of 80% or greater to receive a CE hour certificate or completion certificate. Earned CE credits may be claimed only once annually.

    The NIHSS certification test is not timed and may be repeated as many times as desired to obtain a passing score or to improve your score. A score of 93% or greater is required for successful completion to become NIH Stroke Scale certified and to receive the appropriate certificate. Earned CE credits may be claimed only once annually.

    The EHAC test is not timed and may be repeated as many times as desired to obtain a passing score of 70% or to improve your score. After finishing the short quiz, you can take the EHAC deputization pledge and print your completion certificate. There are no CE hours associated with this program.

Hemispheres 2.0

  • What is Hemispheres 2.0®?

    Hemispheres 2.0® is a comprehensive, interactive stroke competency series available AND includes the NIHSS Training and Certification! The eight levels of Hemispheres 2.0® are Brain Anatomy & Physiology, Stroke Pathophysiology, Emergency Response to Stroke, In-Hospital Ischemic Stroke, In-Hospital Hemorrhagic Stroke, Stroke Prevention, Excellence in Stroke Care, and NIH Stroke Scale. Printable course completion and CE certificates are available following successful testing and evaluation.

  • Who is Hemispheres 2.0® for?

    Hemispheres 2.0® is beneficial to stroke centers, potential stroke centers, or those in need of current, consistent, stroke education and resources for staff and patients. It delivers eight levels of content in a unique, interactive, web-based format for use by both individuals and organizations. We designed Hemispheres 2.0® specifically to support staff education for healthcare professionals.

  • How much continuing education (CE) credit can I receive from the courses within Hemispheres 2.0®?

    For current continuing education (CE) credit and accreditation information for Hemispheres 2.0®, please see the CE credit page. Once you have successfully passed the test after each level (80% or better for Levels I-VII, 93% or better for Level VIII), you may print a course completion and/or CE certificate. To submit for CE credit, a course evaluation is required.

imPULSE 2.0

  • What is imPULSE 2.0®?

    imPULSE 2.0® is a new approach to chest pain and ECG education and competency AND includes the Early Heart Attack Care (EHAC) Training and Deputization! The eight levels of imPULSE 2.0® are Anatomy and Physiology, Electrocardiograms, Rhythms, 12 Lead ECGs, Acute Coronary Syndrome, Advanced & Special Situations, a Reference Library, and EHAC. Printable course completion and CE certificates are available following successful testing and evaluation.

  • Who is imPULSE 2.0® for?

    imPULSE 2.0® is beneficial to chest pain centers, potential chest pain centers, or those of need of current, consistent, ECG and chest pain education and resources for staff and patients. It delivers eight levels of content in a unique, interactive, web-based format for use by both individuals and organizations. We designed imPULSE 2.0® specifically to support staff education for healthcare professionals.

  • How much continuing education (CE) credit can I receive from the courses within imPULSE 2.0®?

    For current continuing education (CE) credit and accreditation information for imPULSE 2.0®, please see the CE credit page. Once you have successfully passed the test after each level (80% or better for Levels I-VII, 70% or better for Level VIII), you may print a course completion and/or CE certificate. To submit for CE credit, a course evaluation is required.

Transitions

  • What is Transitions®?

    Transitions® Heart Failure Competency Series is the first visually graphic, comprehensive and interactive online heart failure continuing education. Phase I: Level I Heart Failure A & P and Pathophysiology, and Level II Heart Failure Hemodynamics will be released on Monday, April 13, 2015. We are so excited and hope you love it as much as we do! Additional courses to complete the series will be released in subsequent phases. They will include Heart Failure Assessment, Diagnosis, Decompensation, Management, Transition of Care and Excellence in Care.

  • Who is Transitions® for?

    Transitions® Heart Failure Competency Series is specifically designed to increase heart failure knowledge and competency. It is beneficial to individuals and organizations, and healthcare professionals, novice to advanced.

  • How much continuing education (CE) credit can I receive from the courses within Transitions®?

    Transitions® Heart Failure Competency Series delivers multiple courses each with varying amounts of continuing education (CE) credit. See the CE credit page for specific information. After successfully testing (80% or better), and course evaluation completion, you may print your continuing education certificate.

Canadian Hemispheres 2.0

  • What is Canadian Hemispheres 2.0™?

    Canadian Hemispheres 2.0™ is a multi-level, comprehensive, stroke competency series reflecting the Canadian Best Practice Recommendations. The eight levels of Canadian Hemispheres 2.0™ cover Brain Anatomy & Physiology, Stroke Pathophysiology, Hyperacute Stroke, In-Hospital Ischemic Stroke, In-Hospital Hemorrhagic Stroke, Stroke Prevention, Excellence in Stroke Care, and the NIH Stroke Scale. Within these courses, you will also learn about imaging basics, endovascular procedures, reperfusion syndrome, telemedicine, stroke distinction and much more!

  • Who is Canadian Hemispheres 2.0™ for?

    Canadian Hemispheres 2.0™ is beneficial for Canadian healthcare professionals (nurses, physicians, medics), novice to advanced, who would like to stay up-to-date on the best practice recommendations for stroke care. It delivers eight levels of content from brain and neuro basics to ischemic and hemorrhagic stroke care, prevention, management and excellence, in a unique, graphic and interactive format. Canadian Hemispheres 2.0™ supports individual and organizational annual education, orientation and continuing education.

  • How much continuing education (CE) credit can I receive from Canadian Hemispheres 2.0™?

    For current continuing education (CE) credit and accreditation information for Canadian Hemispheres 2.0™, please see the CE credit page. Printable course completion and CE certificates are available following successful testing and evaluation.(80% or better for Levels I-VI, 93% or better for Level VIII)

Responder

  • What is Responder®?

    Responder® is an online, interactive STEMI Recognition course which includes a review of Acute Coronary Syndrome, ECG lead placement, emergency response time goals, and pre-hospital decisions. STEMI recognition is promoted through the use of case studies, ECG drills, and ECG interpretation. Also included in the program is the importance of a STEMI System of Care, Excellence in STEMI Care, Multidisciplinary Team Coordination, STEMI System Metrics, and Resources. Printable course completion and CE certificates are available following successful testing and evaluation.

  • Who is Responder® for?

    Responder® is beneficial for pre-hospital and emergency medical personnel, or those in need of ACS-STEMI education and resources. The content is presented in a unique, interactive, web-based format for use by both individuals and organizations. We designed Responder® specifically to support staff education for healthcare professionals.

  • How much continuing education credit can I receive from Responder®?

    For current continuing education (CE) credit and accreditation information for Responder®, please see the CE credit page. Once you have successfully passed the test (80% or better), you may print a course completion and/or CE certificate. To submit for CE credit, a course evaluation is required.

NIH Stroke Scale Training & Certification

  • What is the NIH Stroke Scale?

    The NIH Stroke Scale is a neurological examination used to measure the patient's status after a stroke and in assessing the outcome after treatment. Among stroke neurologists and neuroscience nurses, it is the most widely used stroke deficit scale. The NIH Stroke Scale contains parameters for observing changes in the patient's neurological status and measuring stroke severity.

  • What is included in this educational program?

    The program is a training video developed by neurologists from the University of Cincinnati, the University of Iowa, and the National Institutes of Health - National Institute of Neurological Disorders and Stroke (NIH-NINDS). Included are discussion points and patient demonstration for each of the 11-item neurological exams. To complete this activity you must complete all of the exercises, pass the test with a score of 93% or better and complete the participant feedback tool.

  • How do I know which category (A, B, C, D, etc.) of patients I am testing on?

    The patient group will be identified on your NIH Stroke Scale certification certificate.

  • Will I get a different category the next time I test?

    Test Group A is the initial test group for first time NIH Stroke Scale certifications. Subsequent patient test groups are presented for certification renewals and are presented in sequential order for retesting after successful completion of the previous test group.

  • How long is NIH Stroke Scale certification valid for?

    The NIH Stroke Scale certification through Apex Innovations is valid for one year from the initial testing date for Patient Group A. The expiration for all other subsequent patient groups is two years from the testing date.

  • How many CE's does the NIH Stroke Scale provide?

    3.0 continuing education hours are available for successful completion which includes a post-test passing score of 93% or better and the completion of an evaluation form.

  • How do I review the questions I answered incorrectly?

    The National Institute of Health does NOT permit the review of individual test results for the NIH Stroke Scale.

Free E-learning

  • What is EHAC?

    EHAC is a public awareness campaign and a free educational program authored by Dr. Raymond Bahr and promoted by the ACC Accreditation Services. The goal is to educate the public about the early warning signs and symptoms of an impending heart attack. EHAC means Early Heart Attack Care and stresses the message that heart attacks have beginnings and the public can help with recognition and response as well as pledge to act to save a life.

  • Who is EHAC for?

    EHAC is for the public to learn about Early Heart Attack Care. It was developed and authored by Dr. Raymond Bahr and is promoted by the ACC Accreditation Services to stress the message that heart attacks have beginnings. EHAC is a required educational component for hospitals seeking Chest Pain Center Certification. It is designed for all hospital staff, clinical and non-clinical, who can help with recognition and response of Early Heart Attack Care to save a life.

  • What is NIHSS?

    The NIH Stroke Scale is a 11-item neurological examination used to measure the patient's status after a stroke. After a baseline score is attained, the scale also contains parameters for observing changes in the patient's neurological status and measuring stroke severity. This free NIHSS educational program is a series of training videos developed by neurologists from the University of Cincinnati, the University of Iowa, and the National Institutes of Health - National Institute of Neurological Disorders and Stroke (NIH-NINDS). Included in the videos are discussion points and patient demonstrations to help you perform and score this patient assessment accurately.

  • Who is NIHSS for?

    NIHSS education and certification is for all clinical staff who are involved in the care of the stroke patient. The scale is a clinical assessment tool used to measure the patient's status after a stroke. It is used during the initial assessment and treatment and throughout the hospital stay. The scale is usually performed by Emergency room physicians or nurses, neurologist, in-patient nurses, therapist, or other members of the acute stroke team.

Other Questions?

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  • imPULSE 2.0 - interactive ECG and chest pain education
  • Hemispheres 2.0 -  seven levels of Stroke Center education
  • Transitions for heart failure
  • Hemispheres Canada 2.0 -  seven levels of Stroke Center education
  • Responder - online ACS and STEMI education competency program
  • miRULE - innovative tool for recognition of myocardial infarction and ischemia
What We Do...
  • We listen, learn and value the relationships we build with customers and friends along the way.
  • We are dedicated to educating the medical community and providing learning that is unique!
  • We transform traditionally complex content into a visual, interactive and effective way to learn.
  • We are recognized as innovative leaders in our field and take pride in our work and in our future as a company.
  • We provide products and content that are educational and a resource for current nationally accepted guidelines.
What We Guarantee...
  • An exciting, interactive and effective learning experience.
  • More than you expect from educational software.
  • Frequent updates that meet current guidelines, keeping you up to date.
  • We do not endorse any specific product in our courseware.
  • Our content is based on medical science, accepted standards of care, and best practice guidelines.
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